Clerk

City of Virginia Beach

1d•$35,194 - $54,850

About The Position

The City of Virginia Beach Human Services department is recruiting a Clerk to support the department’s training and records management functions. The role includes creating correspondence, spreadsheets, and forms; maintaining quality-assurance spreadsheets and office records; reviewing documents and staff files for accuracy and compliance; retrieving and entering database data; and applying departmental policies and procedures. The Clerk must protect confidential information and comply with applicable privacy laws. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Employees may be expected to work beyond their normally scheduled hours in response to short-term department needs or City-wide emergencies. The position is non-exempt and eligible for overtime. The pay range is $35,193.60–$54,849.60, with a starting salary at the minimum of the range. The job posting end date is November 1, 2026.

Requirements

Requires any combination of education above the high school level and/or experience equivalent to two years in fields providing the knowledge, skills, and abilities associated with positions such as clerk or office assistant.
Proficiency with Microsoft Word, Excel, and Access.
Ability to communicate effectively verbally and in writing.
Skills in computer literacy, customer service, data entry, and spreadsheet management.
Ability to work beyond normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Ability to comply with applicable confidentiality and privacy laws.

Nice To Haves

Experience in auditing and compliance.
Recordkeeping experience.
Customer service experience.
Experience maintaining confidential information.
Experience with data entry.

Responsibilities

Create and produce correspondence, spreadsheets, and forms.
Maintain a quality-assurance spreadsheet.
Review documents for completeness, accuracy, and conformity with established procedures.
Comply with applicable confidentiality and privacy laws.
Retrieve and enter data into a database.
Interpret and apply departmental policies and procedures.
Conduct quality-assurance reviews to ensure staff files comply with state and local regulations.
Maintain paper and/or electronic cross-referenced office files and other records by sorting and indexing materials alphabetically.