CLERK V - ACHN - SURGICAL SPECIALTY CLINIC

Cook County•Chicago, IL

10d•Onsite

About The Position

Under general supervision, the Clerk V performs a variety of clerical functions requiring discretion and independent judgment, including patient registration, appointment scheduling, and filing. The role answers calls and directs them to the appropriate department, contacts patients for follow-up as needed, and may act as a lead worker. All duties are performed in a highly confidential manner. The position works in a healthcare environment and requires adherence to hospital and department-specific safety requirements, including personal protective equipment, handwashing and sanitizing practices, engineering and work-practice controls, and other applicable safety precautions. Typical duties are considered essential job functions under the Americans with Disabilities Act. The listed duties are not exhaustive.

Requirements

High school diploma or G.E.D. certificate; proof must be provided at the time of interview.
Two years of clerical experience within a healthcare or customer service setting.
Knowledge of clerical and standard office practices and procedures.
Skill in using standard office equipment.
Good phone and email etiquette, with strong response times.
Excellent verbal and written communication skills for working with individuals at all levels, internally and externally.
Ability to use word processing and database software.
Ability to communicate in a diverse environment with tact and courtesy.
Ability to understand and follow oral and written instructions.
Ability to multitask and prioritize assignments.
Ability to lift ten pounds.
Ability to sit, stand, and bend for periods of time.
Ability to travel as required.
Ability to work flexible hours.
Adherence to hospital and department-specific safety requirements.

Nice To Haves

Knowledge of a patient registration database system.
Hospital registration experience.
Bilingual ability.

Responsibilities

Provide customer service to patients, family members, and significant others.
Verify patient information and register patients in the Electronic Medical Records (EMR) system.
Schedule patient appointments in the EMR.
Assist patients with using the patient portal.
Distribute information to patients as directed by clinical providers.
Assist patients with transportation needs and make follow-up calls as needed.
Participate in health center or departmental meetings.
Copy and/or scan documents as needed.
Answer calls and route them appropriately.
Sort and distribute mail.
Print and distribute department/discharge documents.
Perform other duties as assigned.