Clerk V - Holyoke

Commonwealth of Massachusetts•Holyoke, MA

About The Position

The Department of Children and Families is seeking a dedicated, mission-driven Clerk V to provide clerical support primarily to the Area Director and Area Management Team. The role includes handling confidential assignments, screening calls, responding to inquiries, supporting and backing up assigned staff, entering data in Family Net, preparing correspondence and reports, coordinating records requests, and maintaining files. The department’s mission is to protect children from abuse and neglect and support their safety, permanency, and well-being. Applicants are asked to submit a resume and cover letter. A criminal background check and verification of education, licensure, and certifications are part of the pre-hire process.

Requirements

At least four years of full-time or equivalent part-time experience in office work, including at least one year in a supervisory or administrative capacity, or an equivalent combination of experience and qualifying substitutions.
A commercial or business course diploma from a recognized high school or vocational/technical high school may substitute for up to one year of required experience.
A diploma from another course of a recognized high school or vocational/technical high school, or a Massachusetts high school equivalency certificate, may substitute for up to eight months of required experience.
A diploma for completion of a one-year program at a recognized, non-degree-granting business or secretarial school above the high school level may substitute for up to one year of required experience.
A diploma for completion of a two-year program at a recognized, non-degree-granting business or secretarial school above the high school level may substitute for two years of required experience.
Education toward a degree or diploma is prorated according to the proportion of requirements completed.

Nice To Haves

Demonstrated ability to use office equipment, including a PC, photocopier, scanner, and fax.
Ability to effectively handle complaints presented or referred to the Director.
Aptitude for working with culturally diverse populations.
Ability to maintain a professional demeanor in public.
Knowledge of Word, Excel, Access, FamilyNet, and i-FamilyNet.
Experience planning, organizing, and carrying out office events.
Ability to carry out work activities with minimal direction.
Ability to establish systems that improve clerical functions.
Aptitude for organizing and improving filing systems.
Demonstrated commitment to the department’s core practice values: child-driven, family-centered, community-focused, strength-based, committed to diversity and cultural competency, and committed to continuous learning.

Responsibilities

Perform clerical support activities primarily for the Area Director and Area Management Team.
Handle assignments of a confidential nature.
Receive and screen telephone calls for the Area Director.
Answer inquiries or refer them to appropriate parties for action.
Supervise and provide backup for assigned support staff.
Enter data on Family Net.
Compose and prepare correspondence, reports, and memoranda as requested.
Coordinate records production for external requests, including redacting and printing.
Maintain files and records, including correspondence and confidential records.