CLERK V BILINGUAL - MAMMOGRAPHY / RADIOLOGY

Cook County•Chicago, IL

About The Position

Under general supervision, the Clerk V Bilingual performs clerical functions requiring discretion and independent judgment in the Mammography/Radiology department at Stroger. Work includes patient registration, scheduling, filing, answering and routing calls, and contacting patients for follow-up. The employee may act as a lead worker, and all duties are performed in a highly confidential manner. The role operates in a healthcare environment and requires adherence to hospital and department safety procedures, including personal protective equipment, hand hygiene, and applicable engineering and work-practice controls.

Requirements

High school diploma or G.E.D. certificate; proof must be provided at the time of interview.
One year of full-time experience in a clerical position.
Bilingual in English and Spanish; Spanish bilingual testing is administered, and a score of 3 (High Intermediate) is required.
Knowledge of clerical and standard office practices and procedures.
Skill in using standard office equipment.
Good telephone and email etiquette with strong response times.
Excellent verbal and written communication skills for working with individuals at all levels, internally and externally.
Ability to use word-processing and database software.
Ability to communicate with people in a diverse environment with tact and courtesy.
Ability to understand and follow oral and written instructions.
Ability to multitask and prioritize assignments.
Ability to lift ten pounds.
Ability to sit, stand, and bend for periods of time.
Ability to travel as required.
Ability to work flexible hours.
Must meet all required qualifications at the time of application filing.

Responsibilities

Provide customer service to patients, family members, and significant others.
Verify patient information and register patients in the Electronic Medical Records (EMR) system.
Schedule patient appointments in the EMR.
Assist patients with using the patient portal.
Distribute information to patients as directed by clinical providers.
Assist patients with transportation needs and make follow-up calls as needed.
Participate in health center or departmental meetings.
Copy and/or scan documents as needed.
Answer calls and route them appropriately.
Sort and distribute mail.
Print and distribute departure/discharge documents.
Perform other duties as assigned.