Clerk V - Jackson Square

Commonwealth of Massachusetts•Boston, MA

About The Position

The Department of Children and Families (DCF) is seeking a mission-driven, dedicated individual to fill the role of Clerk V. The selected candidate will perform clerical support activities primarily for the Area Director and the Area Management Team. The position includes confidential assignments and may involve supervising and providing backup for assigned support staff. The listed duties are a general summary and are not all inclusive. Applicants must meet the minimum entrance requirements or qualify through the stated education substitutions. First consideration will be given to applicants who apply within the first 14 days. Applicants should upload both a resume and cover letter. DCF’s mission is to protect children from abuse and neglect and help ensure they grow and thrive in a safe, nurturing environment. Its work includes stabilizing and preserving families, arranging temporary alternative care when needed, safely reunifying families, and, when appropriate, creating new families through kinship, guardianship, or adoption.

Requirements

At least four years of full-time, or equivalent part-time, experience in office work, including at least one year in a supervisory or administrative capacity, or an equivalent combination of experience and specified education substitutions.
A commercial or business course diploma from a recognized high school or vocational/technical high school may substitute for up to one year of required experience.
A diploma from a non-commercial/non-business course at a recognized high school or vocational/technical high school, or a Massachusetts high school equivalency certificate, may substitute for up to eight months of required experience.
A diploma for completing a one-year program at a recognized, non-degree-granting business or secretarial school above high school level may substitute for up to one year of required experience.
A diploma for completing a two-year program at a recognized, non-degree-granting business or secretarial school above high school level may substitute for up to two years of required experience.
Education toward a qualifying degree or diploma is prorated based on the proportion of requirements completed.
Education, licensure, and certification information will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Nice To Haves

Demonstrated ability to use office equipment, including a PC, photocopier, scanner, and fax.
Ability to effectively handle complaints presented or referred to the Director.
Aptitude for working with culturally diverse populations.
Demonstrated ability to maintain a professional demeanor in a public forum.
Knowledge of Word, Excel, Access, the FamilyNet System, and i-FamilyNet.
Experience planning, organizing, and carrying through on office events.
Ability to carry out work activities with minimal direction.
Ability to establish systems to improve the overall performance of clerical functions.
Aptitude for organizing and improving filing systems.
Demonstrated commitment to DCF’s core practice values: child-driven, family-centered, community-focused, strength-based, committed to diversity and cultural competency, and committed to continuous learning.

Responsibilities

Perform confidential clerical assignments, primarily for the Area Director and Area Management Team.
Receive and screen telephone calls for the Area Director.
Answer inquiries or refer them to appropriate parties for action.
Supervise and provide backup for assigned support staff.
Enter data on Family Net.
Compose and/or prepare correspondence, reports, and memoranda as requested.
Coordinate records production for external requests, including producing, redacting, and printing records.
Maintain files and records, including correspondence and confidential records.