CLERK V - ACHN - MINOR PROCEDURE CLINIC

Cook County•Chicago, IL

11d•Onsite

About The Position

Under general supervision, the Clerk V performs clerical functions requiring discretion and independent judgment, including patient registration, scheduling, and filing. The role answers and routes calls, contacts patients for follow-up as needed, and may act as a lead worker. All duties are performed in a highly confidential manner. The position provides clerical and patient-facing support in a healthcare environment. The incumbent must follow hospital and department safety requirements, including personal protective equipment, hand hygiene and sanitizing practices, engineering and work-practice controls, and other applicable safety precautions. Typical duties are considered essential job functions for purposes of the Americans with Disabilities Act. The role is located at the ACHN Minor Procedure Clinic at Stroger and is listed with a 7:30 a.m.–3:30 p.m. shift.

Requirements

High school diploma or G.E.D. certificate; proof must be provided at the time of interview.
Two years of clerical experience in a healthcare or customer service setting.
Knowledge of clerical and standard office practices and procedures.
Skill in using standard office equipment.
Good phone and email etiquette with strong response times.
Excellent verbal and written communication skills for working with individuals at all levels, internally and externally.
Ability to use word-processing and database software.
Ability to communicate in a diverse environment with tact and courtesy.
Ability to understand and follow oral and written instructions.
Ability to multitask and prioritize assignments.
Ability to lift ten pounds.
Ability to sit, stand, and bend for periods of time.
Ability to travel as required.
Ability to work flexible hours.
Must meet all required qualifications at the time of application filing.

Nice To Haves

Knowledge of a patient registration database system.
Hospital registration experience.
Bilingual ability.

Responsibilities

Provide customer service to patients, family members, and significant others.
Verify patient information and register patients in the Electronic Medical Records (EMR) system.
Schedule patient appointments in the EMR system.
Assist patients with using the patient portal.
Distribute information to patients as directed by clinical providers.
Assist patients with transportation needs and make follow-up calls as needed.
Participate in health center or departmental meetings.
Copy and/or scan documents as needed.
Answer calls and route them appropriately.
Sort and distribute mail.
Print and distribute department and discharge documents.
Perform other duties as assigned.
Maintain confidentiality while performing duties.
Adhere to hospital and department safety requirements.