CLERK V BILINGUAL - ACHN - FAMILY PLANNING CLINIC

Cook County•Chicago, IL

11d•Onsite

About The Position

Under general supervision, the Clerk V Bilingual performs clerical functions requiring discretion and independent judgment, including patient registration, appointment scheduling, and filing. The position answers and routes calls, contacts patients for follow-up as needed, and may act as a lead worker. All duties are performed in a highly confidential manner. The role is based at the ACHN Family Planning Clinic and is listed with an 8 a.m.–4 p.m. shift. The position operates in a healthcare environment and requires compliance with hospital and department safety requirements, including personal protective equipment, hand washing and sanitizing, engineering and work-practice controls, and other applicable safety precautions. Typical duties are identified as essential job functions under the Americans with Disabilities Act. Employment offers are contingent on satisfactory references, healthcare and criminal background checks, appropriate licensure or certifications, and successful completion of a physical and pre-employment drug screen.

Requirements

High school diploma or GED certificate; proof must be provided at the time of interview.
One year of full-time experience in a clerical position.
Bilingual English/Spanish; Spanish bilingual testing is administered, and a score of 3 (High Intermediate) is required.
Knowledge of clerical and standard office practices and procedures.
Skill in using standard office equipment.
Good telephone and email etiquette, with strong response times.
Excellent verbal and written communication skills for working with people at all levels, internally and externally.
Ability to use word-processing and database software.
Ability to communicate in a diverse environment with tact and courtesy.
Ability to understand and follow oral and written instructions.
Ability to multitask and prioritize assignments.
Ability to lift 10 pounds.
Ability to sit, stand, and bend for periods of time.
Ability to travel as required.
Ability to work flexible hours.
Meet all required qualifications at the time of application filing.

Responsibilities

Provide customer service to patients, family members, and significant others.
Verify patient information and register patients in the electronic medical record (EMR).
Schedule patient appointments in the EMR.
Assist patients with using the patient portal.
Distribute information to patients as directed by clinical providers.
Assist patients with transportation needs and make follow-up calls as needed.
Participate in health center or departmental meetings.
Copy and/or scan documents as needed.
Answer calls and route them appropriately.
Sort and distribute mail.
Print and distribute departure/discharge documents.
Perform other duties as assigned.
Maintain confidentiality while performing duties.
Comply with hospital and department safety requirements, including PPE and hand-washing practices.