Clinic Clerk

Appalachian Regional Healthcare•Hazard, KY

About The Position

The Clinic Clerk supports the clinic’s administrative and business office operations by registering, transferring, and discharging patients in accordance with established policies and procedures. The role compiles and types medical information for patient records and statistical reports, maintains accurate patient accounts receivable, and provides courteous assistance to patients and visitors. The clerk handles patient billing and payment activities, including posting charges and payments, receiving funds, preparing bills, maintaining required registers, and coordinating with third-party payors and insurance carriers. The position also operates office and communication equipment, maintains records and files, supports appointment scheduling and reception, and assists physicians and nursing personnel as needed. The role may include transporting patients in wheelchairs and providing general patient-status information within established guidelines.

Requirements

High school diploma or GED equivalent.
Three to six months of on-the-job training to attain proficiency in assigned duties and responsibilities.
Basic computer skills in Microsoft Word and Excel.
Knowledge of medical terminology, CPT coding, and ICD-9 coding.
Ability to type at least 60 words per minute accurately.
Ability to operate various office machines.
General knowledge of clerical and business procedures.
Well organized and able to function effectively under stressful conditions.

Nice To Haves

Commercial coursework, preferably in filing, office methods, and business English.

Responsibilities

Greet patients courteously, determine their needs, and offer assistance.
Register patients by preparing records, reports, notices, service charge slips, and payor information.
Interview patients, relatives, or other responsible parties to determine payment arrangements and refer unusual cases to the immediate supervisor.
Assist self-pay patients in arranging payment of balances beyond initial deposits or third-party payments, as needed.
Answer patient-account inquiries and advise patients about insurance benefits.
Receive payments and deposits, issue receipts, and account for all funds received.
Post charges and payments to the appropriate patient accounts daily.
Bill patients according to established policies and procedures and determine billing methods for third-party payors.
Maintain required registers for Medicare, Medicaid, and other programs.
Contact insurance carriers or agencies to obtain precertification for ancillary, admission, and surgical procedures.
Transport patients in wheelchairs, as needed.
Operate office equipment, including copiers and fax machines, and other assigned equipment.
Maintain the income register and reports of accounts-receivable adjustments.
Operate communication systems, place and answer telephone calls, page or contact staff, and maintain appropriate records.
Keep records of incoming toll-charge calls.
Serve as a general clinic receptionist, provide nontechnical clinic information, or refer questions to the appropriate person.
Provide general information about a patient's condition or status according to guidelines from nursing or other appropriate personnel.
Make and maintain appointment schedules for Clinic Physicians, as needed.
Obtain required signatures on reports and records related to release of information in accordance with clinic policies.
Assist physicians and nursing personnel as required.
Contact patients, physicians, or others to obtain information needed to complete insurance or other billings.
Type memos, correspondence, billing forms, and other materials as needed.
Maintain files, including patient charts, according to established procedures for efficient Business Office/Clinic operations.
Compile periodic and statistical reports and other data as directed.
Maintain a log of patient charts issued and missing charts.
Keep the work area clean and safe.
Perform other related duties as assigned.