Clinic Clerk

Appalachian Regional Healthcare, Inc.•Hazard, KY

About The Position

The Clinic Clerk is responsible for efficient and courteous registration, transfer, and discharge of patients in accordance with established policies and procedures. The role compiles and types medical information for patient records and statistical reports and maintains current, accurate patient accounts receivable. It also provides clerical, reception, communication, billing, and administrative support to the clinic and its Business Office.

Requirements

High school diploma or GED equivalent.
Three to six months of on-the-job training to attain proficiency in assigned duties and responsibilities.
Basic computer skills in Microsoft Word and Excel.
Knowledge of medical terminology, CPT coding, and ICD-9 coding.
Ability to type at least 60 words per minute accurately.
Ability to operate various office machines.
General knowledge of clerical and business procedures.
Ability to stay organized and function effectively under stressful conditions.

Nice To Haves

Commercial coursework such as filing, office methods, and business English.

Responsibilities

Greet patients courteously, determine their needs, and offer assistance.
Register patients by preparing records, reports, notices, service charge slips, and payor information.
Interview patients, relatives, or other responsible parties to determine payment arrangements and refer unusual cases to the immediate supervisor.
Assist self-pay patients, when needed, in arranging payment of balances beyond initial deposits or third-party payments.
Answer patient-account inquiries and advise patients about insurance benefits.
Receive payments and deposits, issue receipts, and properly account for funds received.
Post charges and payments to the appropriate patient accounts daily.
Bill patients routinely in accordance with established policies and procedures.
Determine billing methods for third-party payors.
Maintain required registers for Medicare, Medicaid, and other payors as required.
Contact insurance carriers or agencies to obtain precertification for ancillary, admission, and surgical procedures.
Transport patients in wheelchairs, when needed.
Operate office equipment, including copiers, fax machines, and other assigned equipment.
Maintain the income register and reports of adjustments to accounts receivable.
Operate communication systems by placing and answering calls, paging or contacting staff, and maintaining appropriate records.
Keep a record of incoming toll-charge calls.
Serve as a general clinic receptionist when needed, provide nontechnical information, and refer questions to the appropriate person.
Provide general information about a patient's condition or status under guidelines provided by nursing or other appropriate personnel.
Make and maintain appointment schedules for clinic physicians, when needed.
Obtain required signatures on reports and records related to release of information in accordance with clinic policies.
Assist physicians and nursing personnel as required.
Contact patients, physicians, or others to obtain information needed to complete insurance or other billings.
Type memos, correspondence, billing forms, and other materials as needed.
Maintain files, including patient charts, in accordance with established procedures to support efficient Business Office and clinic operations.
Compile periodic and statistical reports and other data as directed.
Maintain a log of patient charts issued and missing charts.
Maintain a clean and safe work area.
Perform other related duties as assigned.