Scheduling Clerk - Cardiology Clinic

Community Health Systems Professional Services Corporation•Longview, TX

About The Position

The Scheduling Clerk coordinates and manages patient appointments to support efficient scheduling and a seamless patient experience. The role works with healthcare providers, patients, and administrative teams to schedule consultations, treatments, procedures, and follow-ups accurately and on time. It also maintains scheduling records, resolves conflicts, and provides clerical support to facility administrative functions. The position schedules appointments and communicates confirmations, cancellations, reschedules, and relevant instructions to patients. It updates patient information in electronic health records or scheduling systems, supports patient check-in and registration, and coordinates with medical professionals to schedule appointments according to clinical priorities and patient needs. Administrative work includes answering calls, filing, processing appointment paperwork, faxing information, and maintaining scheduling reports. The role also requires regular and reliable attendance and compliance with applicable policies and standards. The position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.

Requirements

Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.
Proficiency in EHR systems, scheduling software, and office applications.
Excellent customer service and communication skills, including professional interaction with patients, families, and healthcare teams.
Strong organizational and problem-solving skills, with attention to accuracy and efficiency.
Ability to handle high call volumes and manage multiple tasks in a fast-paced healthcare environment.
Knowledge of HIPAA regulations and patient privacy standards.
Applicants must be authorized to work in the U.S. for an employer; immigration sponsorship is not available now or in the future.

Nice To Haves

Associate degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred.
0–2 years of experience in medical scheduling, administrative support, or customer service preferred.
0–2 years of experience with electronic medical record systems, scheduling software, or medical front desk operations preferred.

Responsibilities

Schedule patient appointments for consultations, tests, procedures, and follow-ups, allocating time and resources appropriately.
Notify patients of appointment confirmations, cancellations, and reschedules, and provide necessary information and instructions.
Enter and update patient information accurately in electronic health records or scheduling systems.
Manage scheduling conflicts and coordinate rooms, equipment, and staff to prevent appointment overlaps.
Provide administrative support, including answering calls, filing documents, processing appointment-related paperwork, and faxing information.
Assist with patient check-in and registration and provide necessary instructions.
Coordinate with physicians, nurses, and other medical professionals to schedule appointments according to clinical priorities and patient needs.
Generate and maintain scheduling reports and track cancellations, reschedules, and appointment trends for departmental reporting and process improvements.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.