Clerk, Library Services

Joliet Junior College•Joliet, IL

2d•Onsite

About The Position

The Clerk, Library Services staffs the library’s public service desks and virtual service points and facilitates access to library materials and services. The role assists library users, maintains circulation and patron records, and promotes library resources and services. It calls for a detail-oriented, self-motivated person who takes initiative and enjoys working with a diverse population in a fast-paced environment with frequent interruptions. This is a part-time, non-exempt position in the Library, within Academic Affairs. It is classified as Grade 103 and represented by TOSSC-AFT Local 604. The hiring range is $18.78–$19.91 per hour. A typical work week is 20 hours, plus 7.5 hours every other Saturday during the academic semester. Hours may change during summer, breaks, and as needed for office coverage. Duties are performed indoors in a usual office environment.

Requirements

High school diploma or equivalent.
Successful customer service experience in a library environment.
Extensive personal computer skills and thorough knowledge of several software applications, including Microsoft Office Suite for Windows and/or Mac, email, and the internet.
Working knowledge of office equipment such as a multi-line digital phone system, scanner, and copy machines, as well as library security system equipment and related software.
Ability to work under minimal supervision and be self-motivated and self-disciplined.
Excellent verbal and written communication skills, and ability and willingness to work cooperatively with a diverse population in a team-based work environment.
Ability to establish and maintain cooperative and effective working relationships with college and community members, demonstrating cultural competence and emotional intelligence.
Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation, and quality.
Ability to lift and transport up to 70 pounds, including moving book trucks and lifting and physically processing materials.
Ability to access computer screens and electronic records in library and college software and input data into the correct systems.

Nice To Haves

Academic library experience or an LTA certificate.
Knowledge of automated library systems and additional computer applications.
English and Spanish verbal and written communication proficiency.
Demonstrated multicultural competence.

Responsibilities

Provide professional, in-person and online customer service to library users while applying college policies and procedures.
Uphold and interpret library procedures for users.
Determine user needs, check material availability, help users locate materials, refer users to librarians as needed, and provide technical assistance with library equipment.
Facilitate access to library materials and services using new and existing technologies.
Maintain course and textbook reserves and check out and check in library and institutional partners’ materials.
Assist with collecting, compiling, and disseminating statistics related to library collections and services.
Keep public-use areas neat, including picking up and shelving materials.
Monitor use of library spaces.
Maintain inventory by shelving, shelf reading, shifting materials, and assisting with collection management; report lost, missing, or damaged materials.
Assist with library marketing initiatives, including creating displays.
Recommend improvements to library services and participate in professional development and training related to library services and collections.
Open or close the library as needed.
Perform other projects and duties as assigned.