Clerk III- Student Records

Central Texas College•Killeen-Central Campus, TX

About The Position

The Clerk III reports directly to the Associate Registrar of Central Records & Registration. The position processes student and faculty registration and withdrawal requests, generates permanent academic records in accordance with institutional and accrediting guidelines, provides record-keeping support to students, staff, and faculty, and performs routine clerical tasks. The role also supports students and faculty with enrollment questions and online registration, maintains and researches student records, and provides backup support for the Eagle Self Service Technician.

Requirements

High school diploma or GED.
Three years of wage-earning clerical experience, or certification from a relevant trade school (30 college credits) and six months of wage-earning clerical experience.
Submit copies of certificates and/or college transcripts with the application for evaluation purposes.
Average computer, email, and internet skills, including knowledge of Microsoft Word, Excel, and Outlook.
Attention to detail and a task-oriented approach.
Ability to research and resolve discrepancies in student academic and enrollment records.
Excellent customer service skills, including effective interaction and conflict resolution.
Demonstrated written and oral communication skills.
Demonstrated data-entry and word-processing skills with a high degree of accuracy.
Proofreading skills and ability to identify conflicting data.
Ability to work in a fast-paced environment, meet deadlines, and multitask.
Ability to troubleshoot technical difficulties that prevent students from logging in or registering for courses online.
Ability to maintain confidentiality of student information.
Ability to work with students, faculty, staff, and the general public, and to provide courteous and professional customer service.

Responsibilities

Check codes, verify data, and enter data from student and faculty forms.
Perform routine clerical tasks, including processing incoming mail, ordering supplies, and scanning documents into the Soft Docs imaging system.
Review documentation and process demographic changes, including name and Social Security number changes, for student records.
Prepare student enrollment verification letters.
Assist faculty, staff, and students with enrollment issues through email, telephone, the front counter, and the lobby.
Process daily and weekly enrollment and status-change reports to update student files and generate permanent academic records in accordance with institutional and accrediting guidelines.
Build regular and Tuition Assistance (TA) Skill Center self-paced classes.
Help students use Eagle Self Service for online registration, demographic updates, financial-aid acceptance or rejection, and password resets.
Provide backup support for the Eagle Self Service Technician.
Research student files to respond to inquiries and disputes about course enrollment, business office holds, and grade changes.
Respond to inquiries through the Records & Registration incoming phone line.