Clerk III

Iowa State University•Ames, IA

3d•Onsite

About The Position

Iowa State University’s Veterinary Diagnostic Laboratory (VDL) is seeking a Clerk III to support diagnostic operations through accurate case reporting and invoicing, administrative assistance, and customer service. The position performs clerical work under direct supervision, including computing and coding that requires independent judgment in applying policies and procedures within the assigned area and according to established guidelines. Duties may involve personal computers, computer terminals, software, and conventional office equipment. The Clerk III verifies diagnostic case reports by reviewing test results, charges, and formatting for accuracy and consistency; prepares and distributes final reports to clients and ISU departments; and works with diagnosticians to clarify information when needed. The role also supports customers by answering and transferring phone calls and composing email communications. The position works with diagnosticians, laboratory personnel, and external clients in an office setting at the Veterinary Diagnostic Laboratory in Ames, Iowa. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The VDL is a nationally recognized laboratory within Iowa State University’s College of Veterinary Medicine. It provides diagnostic services to veterinarians, animal owners, and industry partners in support of animal health and public safety.

Requirements

A combination of related clerical office experience, related undergraduate education, and/or post-high-school clerical training equivalent to two years of full-time employment.
Legal authorization to work in the United States on an ongoing basis without sponsorship; immigration sponsorship is unavailable.

Nice To Haves

Knowledge of veterinary or medical terminology.
Experience with case management systems or laboratory information systems (LIS).
Experience reconciling billing or financial charges in a professional setting.
Experience preparing and formatting official reports for external distribution.
Experience handling client communications by phone, email, and fax in a professional environment.

Responsibilities

Review diagnostic test results, charges, and report formatting to verify case reports for accuracy and consistency.
Prepare and distribute final reports to clients and ISU departments.
Collaborate with diagnosticians to clarify information as needed.
Answer phones, transfer calls, and compose email communications to assist customers.
Perform clerical computing and coding work, applying relevant policies and procedures within established guidelines.
Use computers, computer terminals, software, and conventional office equipment as needed.