Clerk III
About The Position
The Veterinary Diagnostic Laboratory (VDL) at Iowa State University is seeking a Clerk III to support diagnostic operations through accurate case reporting and invoicing, along with administrative and customer service support. Under direct supervision, the Clerk III performs clerical work such as computing and coding, exercising independent judgment when applying policies and procedures within the assigned area and according to stated guidelines. Duties may involve personal computers, computer terminals, software, and conventional office equipment. The role is office-based at the Veterinary Diagnostic Laboratory in Ames, Iowa. The schedule is Monday through Friday, 8:00 AM to 5:00 PM. The Clerk III works closely with diagnosticians, laboratory personnel, and external clients. The VDL is a nationally recognized laboratory within Iowa State University’s College of Veterinary Medicine. It provides diagnostic services to veterinarians, animal owners, and industry partners in support of animal health and public safety.
Requirements
- A combination of related clerical office experience, related undergraduate education, and/or post-high-school clerical training equivalent to two years of full-time employment.
- Must be legally authorized to work in the United States on an ongoing basis without sponsorship.
Nice To Haves
- Knowledge of veterinary or medical terminology.
- Previous experience with case management or laboratory information systems (LIS).
- Experience reconciling billing or financial charges in a professional setting.
- Experience preparing and formatting official reports for external distribution.
- Experience handling client communications by phone, email, and fax in a professional environment.
Responsibilities
- Verify diagnostic case reports by reviewing test results, charges, and formatting for accuracy and consistency.
- Prepare and distribute final reports to clients and Iowa State University departments, consulting diagnosticians for clarification when needed.
- Provide customer service, including answering and transferring phone calls and composing email communications.
- Perform clerical work such as computing and coding under stated guidelines and within the assigned area.
Benefits
- Medical and dental benefits.
- Retirement benefits, including defined benefit and defined contribution plans.
- Vacation, holiday, and sick time and leave plans.
- Onsite childcare in Ames, Iowa.
- Life insurance and long-term disability.
- Flexible Spending Accounts.
- Voluntary benefits and discounts.
- Employee Assistance Program.
- Wellbeing program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
