Clerical Support, Entry
About The Position
The Clerical Support, Entry position supports the Blue Shield Promise Medi-Cal Appeals and Grievance team, which researches and resolves member and subscriber grievances and appeals and explains health plan benefits, policies, and procedures to Medi-Cal enrollees. Reporting to the Operations Supervisor, this role processes correspondence and mail, monitors the department voicemail box, and helps ensure timely communication and compliance. The role also safeguards protected health information (PHI), provides feedback to leadership, and supports the team from the Blue Shield Promise Long Beach office five days a week. The position includes processing and distributing incoming documents, preparing and tracking correspondence, maintaining records, triaging calls, managing Appeal AOR inventory and member follow-up, and coordinating mail and supply needs. The company describes a leadership model focused on growth, creative and critical thinking, high-performing teams, results, and continuous learning.
Requirements
- High school diploma or GED, or one year of additional relevant experience in lieu of a diploma.
- Ability to work on-site at the Long Beach office.
- Ability to multitask and meet required deadlines.
Nice To Haves
- One year of prior clerical experience.
- Knowledge of Microsoft systems such as PowerPoint, Excel, and Word.
Responsibilities
- Process, sort, and distribute incoming mail and documents.
- Prepare, proofread, assemble, and distribute documents and materials.
- Triage incoming phone calls and inquiries and route requests appropriately.
- Maintain filing systems and records.
- Prepare and track outgoing mailings and packages.
- Check outgoing mail to ensure PHI is not displayed through window envelopes and make necessary adjustments.
- Provide proof of mail for every letter mailed to Blue Shield Promise members.
- Manage Appeal AOR inventory, verify in My Power whether an AOR is on file, call members to follow up on AORs, and send day 15 and dismissal letters.
- Coordinate with management when ordering mail or management supplies, such as stamps and paper.
- Ensure enclosures are attached appropriately to all letters.
- Activate and scan incoming correspondence accurately using the department date/timestamp.
- Distribute incoming mail to appropriate departments without affecting compliance.
- Monitor the department voicemail box and ensure messages are communicated in a timely manner.
- Provide feedback to leadership.
- Ensure PHI is not left in fax machines, printers, or open areas at the end of the day.
- Support the team from the Blue Shield Promise Long Beach office five days a week.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
