CLERICAL SUPPORT SUPERVISOR

City of New York•New York, NY

1d•$42,288 - $48,631

About The Position

The Office of Child Support Services (OCSS) is recruiting a Clerical Associate III to function as a Clerical Support Supervisor in the DSS Court Services division. DSS Court Services processes cases received from OCSS Borough Offices and Enforcement on behalf of families receiving Cash Assistance and Medical Assistance, working with the DSS Office of Legal Affairs and the NYS Office of Court Administration on child support petitions, court hearings, and post-hearing actions. Under the supervision of the Court Services Supervisor, and with latitude for independent judgment, this role performs complex clerical work associated with child support court orders. Work includes processing court referrals, preparing and calendaring court cases, managing mailouts and service records, updating case statuses and applications, and completing post-hearing activities. Applicants must be permanent in the Clerical Associate civil service title or permanent in a comparable title eligible for a 6.1.9 title change.

Requirements

Applicants must be permanent in the Clerical Associate civil service title or permanent in a comparable title eligible for a 6.1.9 title change.
A four-year high school diploma or its educational equivalent approved by a state department of education or a recognized accrediting organization.
One year of satisfactory clerical experience.
Keyboard familiarity and the ability to type at a minimum of 100 keystrokes (20 words) per minute.

Responsibilities

Enter court referrals received from OCSS Borough Offices, Enforcement Services, and other Child Support areas.
Use the Unified Court Management System (UCMS) to schedule court hearings and generate summonses, petitions, and hearing notices.
Use databases and applications, including the Electronic Case Folder System (ECFS), SharePoint, and the Automatic Mail System (AMS), to retrieve, process, and update assigned work.
Prepare summons and petition packages for noncustodial parents for mail service and personal service.
Prepare envelopes for mailing court appearance notices to custodial parents.
Reconcile service certificates from the Sheriff’s Office and service affidavits from contracted process servers.
Review Court Outcome Disposition sheets and case files after hearings to determine outcomes and process required actions.
Use case-locate systems to identify alternate addresses for noncustodial parents as needed.
Update case information in appropriate child support applications, such as ASSETS and ECFS, and index required documents.
Complete daily and weekly logs and statistical reports.
Assist other work units as needed and participate in special projects.