Clerical Support, Entry

Blue Shield of California•Long Beach, CA

5d•Onsite

About The Position

The Clerical Support, entry position supports the Blue Shield Promise Medi-Cal Appeals and Grievance team, which researches and resolves member and subscriber grievances and appeals and explains health plan benefits, policies, and procedures to Medi-Cal enrollees. The position reports to the Operations Supervisor and supports the team from Blue Shield’s Long Beach office five days a week. The role activates and scans incoming correspondence using the department date and timestamp, distributes mail to the appropriate departments while maintaining compliance, and monitors the department voicemail box to ensure messages are communicated promptly. It also helps protect member PHI by checking fax machines, printers, open areas, and outgoing mail. Additional duties include processing and tracking mail, maintaining records, supporting appeal AOR inventory, following up with members, and preparing appeal-related letters.

Requirements

High school diploma or GED, or one year of additional relevant experience in lieu of a diploma.
Ability to work on-site at the Long Beach office.
Ability to multitask and meet required deadlines.

Nice To Haves

One year of prior clerical experience preferred.
Knowledge of Microsoft systems such as PowerPoint, Excel, and Word preferred.

Responsibilities

Process, sort, and distribute incoming mail and documents.
Prepare, proofread, assemble, and distribute documents and materials.
Triage incoming phone calls and inquiries and route requests appropriately.
Maintain filing systems and records.
Prepare and track outgoing mailings and packages.
Check outgoing mail to ensure PHI is not displayed through window envelopes and make adjustments as needed.
Provide proof of mail for every letter mailed to Blue Shield Promise members.
Manage Appeal AOR inventory by checking My Power for an AOR on file, calling members to follow up on AORs, and sending day 15 and dismissal letters.
Check with management when ordering mail or management supplies, such as stamps and paper.
Ensure enclosures are appropriately attached to all letters.
Activate and scan incoming correspondence accurately using the department date and timestamp.
Distribute incoming mail to appropriate departments without affecting compliance.
Monitor the department voicemail box and communicate messages promptly.
Help ensure PHI is not left out around fax machines, printers, or open department areas at the end of the day.
Support the team from Blue Shield’s Long Beach office five days a week.