Clerical Support Supervisor

City of New York•New York City, NY

About The Position

The Office of Child Support Services (OCSS) is recruiting one Clerical Associate III to function as a Clerical Support Supervisor in DSS Court Services. Under the supervision of the Court Services Supervisor, and with latitude for independent judgment, the role performs complex clerical work related to child support court orders. This includes processing court referrals, preparing and scheduling court cases, handling service and mail-out activities, and completing post-hearing actions. Staff also update case statuses and perform summons-related and other pre-hearing and post-hearing processes. DSS Court Services processes cases received from OCSS Borough Offices and the Enforcement division on behalf of families receiving Cash Assistance and Medical Assistance. It works with the DSS Office of Legal Affairs and the NYS Office of Court Administration to file child support petitions, arrange hearings with NYC Family Courts, and process actions following hearings.

Requirements

Applicants must be permanent in the Clerical Associate civil service title or permanent in a comparable title eligible for a 6.1.9 title change.
A four-year high school diploma or its educational equivalent approved by a State department of education or recognized accrediting organization.
One year of satisfactory clerical experience.
Keyboard familiarity and ability to type at least 100 keystrokes (20 words) per minute.

Responsibilities

Enter court referrals received from OCSS Borough Offices, Enforcement Services, and other Child Support areas.
Use the Unified Court Management System (UCMS) to schedule court hearings and generate summonses, petitions, and hearing notices.
Use systems including the Electronic Case Folder System (ECFS), SharePoint, and the Automatic Mail System (AMS) to retrieve, process, and update assigned work.
Prepare summons and petition packages for service by mail or in person to noncustodial parents, and prepare custodial-parent court appearance notices for mailing.
Reconcile service certificates from the Sheriff’s Office and service affidavits from contracted process servers.
Review court outcome disposition sheets and case files after hearings to determine outcomes and process required actions.
Use case-locate systems to identify alternate addresses for noncustodial parents as needed.
Update case information in child support applications, including ASSETS and ECFS, and index required documents.
Complete daily and weekly logs and statistical reports.
Assist other work units as needed and participate in special projects.