CLERICAL SUPERVISOR

Employee Benefits Fund • New York, NY

14h • $70,000 - $80,000 • Onsite

About The Position

Health Center Inc., also known as The New York Hotel Trades Council and Hotel Association of NYC, Inc Employee Benefit Funds, is a New York City healthcare organization with ambulatory care facilities providing medical and diagnostic services. The organization offers services including primary care, dental, radiological, vision, mental health, and specialty care to union members at no charge. The Clerical Supervisor leads the clerical team at the Midtown (Manhattan) Health Center, supporting compliant operations and quality service for patients. The role has no weekends or overnights.

Requirements

• At least 2 years of supervisory or leadership experience in a healthcare setting.
• Customer-service orientation.
• Excellent computer skills.
• Good organizational and communication skills.

Nice To Haves

• College degree preferred.
• Exposure to Cerner is ideal.

Responsibilities

• Maintain and provide direction to clerical department staff to ensure policies are followed.
• Ensure staff are educated about and responsive to HIPAA, infection control, general safety, and applicable policies and procedures.
• Complete assigned monthly documentation and quarterly data submissions and send them for reporting.
• Ensure staff are proficient in clerical responsibilities, including registration desk duties.
• Provide training and direction as needed to build competency and cross-train staff for coverage in assigned areas.
• Participate in assigned and selected organization-wide initiatives.
• Monitor telephone etiquette, customer service, delivery, and staff training to maximize appropriate telephone access to the health center and provide a positive experience.
• Review and approve staff payroll weekly.
• Spot-check calls to ensure they are routed appropriately.
• Review and maintain scheduling templates.
• Actively serve as a health center opening/closing manager, monitoring patient flow and addressing issues in a timely manner.

Benefits

• Medical, dental, and vision health benefits at no cost to benefits-eligible employees and their eligible dependents.
• Paid time off, including vacation, personal, and sick days, and paid holidays.
• 401(k) plan with employer contribution.
• Life insurance.
• Tuition reimbursement.
• Legal services benefit.
• Gym membership reimbursement benefit.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed