Clerical Supervisor 2

Commonwealth of Pennsylvania • Luzerne County, PA

6d • Hybrid

About The Position

The Clerical Supervisor 2 supports the daily operations of the Workers' Compensation Office of Adjudication's Wilkes-Barre field office. The position leads clerical staff and organizes workflows to support timely processing of workers' compensation appeals and provide service to the public. The role involves training staff, assigning and reviewing work, supporting staffing and performance management, coordinating office needs, and resolving inquiries and concerns.

Requirements

• One year as a Clerical Supervisor 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year as a Clerical Assistant 3 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• An equivalent combination of experience and training.
• Meet the Pennsylvania residency requirement.
• Be able to perform the essential job functions.

Responsibilities

• Train new and existing staff in correct procedures, systems, and office processes.
• Direct and assign staff work, review it for accuracy and timeliness, and ensure compliance with laws, rules, and policies.
• Prepare performance evaluations, discuss standards with employees, and recommend actions related to discipline, performance improvement, or career development.
• Participate in hiring, monitor attendance, approve or disapprove leave, maintain records, and ensure appropriate staffing coverage.
• Manage office equipment needs, address facility issues, and act as a first point of contact for repairs or relocation projects.
• Research and respond to inquiries and concerns from the public, staff, and management, and work with leadership to resolve issues fairly and effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed