Clerical Supervisor 1
About The Position
Do you want a clerical leadership role where you can guide a team that helps to protect the health, safety, and welfare of the public? Apply for this Clerical Supervisor 1 position and support the State Board of Nursing as a supervisor in our Bureau of Professional and Occupational Affairs, Pittsburgh Call Center. Your work will keep the call center running smoothly to help our team ensure that individuals working in regulated professions meet established standards of competency, ethics, and public trust. Take the next step in your career and supervise a team that helps people every day!
Requirements
- One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or One year of moderately complex clerical experience; or An equivalent combination of experience and training.
- Meet the PA residency requirement.
- Be able to perform essential job functions.
Responsibilities
- Supervise call center activities and business processes, coordinate phone coverage and staff scheduling, assign work, and organize and monitor ticketing workflows
- Review completed work, prepare performance evaluations and detailed productivity reports, and create and provide training
- Collaborate with management to develop and implement clerical processes that use enhancements in electronic systems, including the phone systems, to streamline workflow
- Work with telecommunications and IT staff to resolve system issues, suggest helpful changes, and keep call center systems up and running
- Respond tactfully and promptly to public inquiries and determine when calls require escalation or special handling
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
