Clerical Assistant L1-2, Brooklyn & Queens Clerical Support

CECONY•New York, NY

6d•Onsite

About The Position

Brooklyn/Queens Control Center is looking for a qualified candidate to join their team as a Clerical Assistant. We are seeking a highly organized and detailed-oriented clerical professional with strong proficiency in Microsoft Office and the ability to manage data, reports and documentation with precision. The ideal candidate thrives in a fast-paced, KPI-driven environment, demonstrates strong communication skills, and can effectively support both internal teams and external customers. The role requires accuracy, adaptability, and the ability to manage multiple systems and priorities simultaneously.

Requirements

High School Diploma/GED
Must possess excellent organizational skills, including computer skills and competency in Microsoft Suite (Outlook, Word).
Excellent interpersonal skills are required for frequent interaction with Manager, Planners, Supervisors, and Field Crews.
Candidate must be able to handle multiple tasks and changing priorities.
Driver's License Required
Ability to push, pull, and lift up to 25 pounds
Sit or stand to answer a phone for the duration of the workday
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Possess manual dexterity and the ability to use hands for the duration of the workday
Ability to stoop, bend, reach, and kneel throughout the workday

Nice To Haves

High School Diploma/GED
Previous experience in the utility industry is preferred.

Responsibilities

Success in this role requires a candidate with strong work ethics, confidence, passion, and adaptability.
This candidate should have excellent clerical and organizational abilities, along with proficient computer and typing skills.
Excellent interpersonal and telephone skills are essential due to frequent interaction with both internal and external customers.
Candidate should demonstrate outstanding proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, Access, and Outlook.
This individual should be capable of prioritizing daily tasks and adapting to manage multiple assignments simultaneously.
The successful candidate will need to engage with customers regularly, both internal and external.
Responsibilities entail reviewing and filing documents and compiling various system reports.
Maintain and manage spreadsheets, reports and tracking systems with high accuracy.
Learn and navigate internal and external systems (e.g Oracle, ArcFM, eGIS, WMS, CRMS, NMS, CIAS etc)
Ensure compliance with departmental standards and performance metrics (productivity, accuracy, turnaround time).
Participate in any cross-training assignments within the department.
Candidate must be available to report in-person during ICS (Incident Command System) events and travel to company locations as necessary to support restoration efforts on morning/night shift. This requirement ensures operational effectiveness and continuity, particularly in response to critical events where in-person coordination is necessary.

Benefits

Rich medical & pharmacy benefits, including vision benefits
Dental benefits
Health Savings Accounts
Health Care and Dependent Care Flexible Spending Accounts
401(k) with robust matching
Employer paid Pension Plan
Employee Stock Purchase Plan with a generous matching contribution
State of the art Employee Assistance Program
Paid Parental Leave
Generous paid time off plus paid holidays
Family support: emergency backup child, & elder care assistance
Social responsibility and volunteer opportunities
Employee discount program
Commuter Benefits
Culture of growth and learning: career development; tuition reimbursement; recognition program
Life and Long-Term Disability Benefits