Clerical Assistant - Programs

State of Indiana•Westville, IN

About The Position

As a Clerical Assistant in Programs at Westville Correctional Facility, you will complete standard assignments with clear expected results. Routine work is checked upon completion for technical soundness, and deviations from the norm are reviewed by a supervisor before action is taken. You will partner with agency personnel and related stakeholders to complete assigned functions and provide exceptional customer service to agency partners and/or the general public. Westville Correctional Facility is a multi-level security facility in Westville, Indiana, serving incarcerated adult males and offering education, re-entry, and community service programs. Staff maintain an environment that promotes safety, structure, and rehabilitation. The position supports the facility’s daily operations through general office and clerical work. The role may provide direct supervision for one or more staff members.

Requirements

High School Diploma or High School Equivalent (HSE).
Working knowledge of general office functions and clerical procedures.
Basic computer skills.
Active listening skills.
Effective written and verbal communication skills.
Organizational skills and the ability to prioritize tasks effectively.
Attention to detail and proofreading skills.
Ability to use Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to work with sensitive documents and agency information without divulging it to internal or external parties.
Ability to work independently.
Ability to provide effective and professional customer service to internal and external parties.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Support daily organizational operations by performing general office tasks.
Greet visitors and direct them to appropriate personnel.
Answer telephones, provide information, take messages, and transfer calls.
Open, sort, and route incoming mail and correspondence, and prepare outgoing mail.
Operate office machines and personal computers, including photocopiers, scanners, facsimile machines, and voice mail systems.
Maintain and organize office files accurately.
Deliver messages and run errands.
Maintain inventory, order supplies, and distribute supplies.
Complete tasks or projects assigned by a supervisor in a timely manner.
Provide professional customer service to agency partners and the general public.

Benefits

Three medical plan options, including prescription coverage, as well as vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with bi-weekly state contributions.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including paid New Parent Leave, Childbirth Recovery Leave for eligible mothers, community service leave, vacation, personal and sick leave, and paid holidays.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Eligibility as a qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.