Clerical Assistant

Milwaukee County•Milwaukee, WI

2d•$16 - $24

About The Position

The Clerical Assistant provides essential administrative and clerical support under the direction of the Office Manager for Milwaukee County’s Department of Health and Human Services – Child Support Services. The role includes reception and customer service, office supply and device management, and backup mailroom duties. The position pays $19.00 per hour, within a stated salary range of $15.91 to $23.87 per hour. Applications are accepted through October 28, 2026, or until the first 50 applications are received.

Requirements

High school diploma or GED equivalent.
Current resident of Wisconsin at the time of application.
At least one year of full-time office clerical experience in a professional office setting.
Intermediate knowledge of related computer and software applications, including Microsoft Word, Excel, word processing, PowerPoint, and spreadsheets.
Ability to work harmoniously and effectively with coworkers, external contacts, and diverse populations.
Ability to provide professional, respectful, and effective customer service to internal and external customers, including people experiencing emotional distress or challenging circumstances.
Oral and written communication skills.
Strong time-management, organizational, and problem-solving skills, including the ability to prioritize competing responsibilities and meet deadlines.
Ability to gather factual information of a confidential nature through frequent contact with employees in other departments and external entities.
Ability to read, write, and comprehend simple instructions, routine reports, forms, and correspondence.
Must meet minimum qualifications at the time of application and submit a full account of training and experience; additional written or performance tests may be required.

Responsibilities

Assist the Office Manager with reception duties, including answering phones and emails, checking eFax, responding to in-person questions, directing calls to relevant units, filing paperwork, placing work orders, and escorting guests within the department.
Update the Child Support Services Notebook and authorized access list, create a monthly newsletter, and update the BCS Directory as departmental changes occur.
Update phone lists, cell phone lists, and cubicle maps.
Assist with event setup and takedown.
Replenish and restock office supplies; use INFOR to purchase supplies and designated items; and maintain forms and envelopes.
Maintain printers, scanners, and fax machines, and update printer-usage Excel sheets.
Back up mailroom personnel by date-stamping, opening, sorting, and delivering incoming mail to appropriate units or staff.
Process high-volume daily outbound mail, including time-sensitive legal documents and correspondence.
Make three daily mail runs to pick up and deliver mail to units.
Perform other duties as assigned.