Clerical Assistant

Wake County Public School System • Holly Springs, NC

1d

About The Position

The Clerical Assistant supports the activities of an office or school by performing general clerical duties, including copying, receiving telephone calls, and providing customer service. The role may be based at a school site or department and requires communication with school system staff, students, parents, and community members. The position is nonexempt and is not eligible for an employment contract.

Requirements

• High school diploma or equivalent.
• Knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint, and Google Apps.
• Excellent customer service and organizational skills.
• Effective interpersonal skills for dealing with a diverse public.
• Ability to exercise discretion and maintain confidentiality.
• Ability to communicate clearly and concisely, orally and in writing, using varied communication techniques and tools to support information flow, collaboration, and feedback.
• Ability to use office equipment such as copiers, fax machines, and scanners.
• Attention to detail and ability to minimize errors.
• Ability to establish and maintain effective working relationships with school system staff, students, parents, and community members.

Nice To Haves

• Experience in a clerical or human resource-related area.

Responsibilities

• Perform general clerical duties, including copying, faxing, typing, note taking, and scheduling meetings.
• Receive and return phone calls from employees seeking information; answer and send emails to respond to inquiries; deliver requested documents and information; and provide customer service to office or school visitors.
• Investigate specific questions, concerns, and issues to provide answers or resolutions.
• Attend all required meetings and trainings.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED