Clerical Assistant - Child Services

State of Indiana•Brookville, IN

1d•Onsite

About The Position

The Clerical Assistant supports the Department of Child Services office’s clerical and administrative needs. The position helps organize case files, ensure documentation is retained appropriately, and support staff in connecting clients to resources. It requires collaboration, confidentiality, accurate data entry, and the ability to communicate with customers. The position is based in the Brookville, Indiana, DCS Office and supports staff in Franklin and Union counties. The role may also be utilized in a supervisory capacity based on agency needs.

Requirements

Working knowledge of administrative work-specific procedures.
Ability to be tactful when dealing with people over the telephone and in person.
Ability to make clerical decisions regarding appropriate procedures within the specific program area.
Working knowledge of computer software systems and data-entry procedures.
Ability to make simple arithmetic computations.
Ability to maintain confidential records.
Ability to perform essential functions with or without reasonable accommodation.
Self-motivation and ability to work independently.
Good communication skills and ability to engage with customers.
Computer skills, including competency in Microsoft Word, Excel, and Adobe Acrobat.
Accurate data-entry skills and ability to navigate complex computer systems.

Responsibilities

Maintain and update case files as new material is collected, keeping information organized and retaining required documentation in compliance with record-retention policy.
Prepare reports involving tabulations, balancing posted data, and simple arithmetic calculations.
Answer telephone and in-person inquiries about regulations or procedures within the specialized area.
Receive and prepare replies to routine correspondence.
Operate office machines related to the specific area of work.
Support staff in connecting clients to resources.

Benefits

Three medical plan options, including prescription coverage, plus vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with bi-weekly state contributions.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
Up to 15 hours of paid community service leave.
Combined 180 hours of paid vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.