Clerical Assistant 3

Commonwealth of Pennsylvania•Dauphin County, PA

4d•Hybrid

About The Position

The Clerical Assistant 3 position with the Department of Human Services (DHS) in the Bureau of Program Integrity offers an exciting chance to support important statewide programs. This role places you in the center of fast paced work that helps guide accurate reviews and responses for thousands of requests each week. It is a great fit for someone who enjoys organizing information, solving challenges, and contributing to work that protects vital resources. Your efforts will help ensure that programs operate smoothly and consistently. This position provides important clerical support to the Division of Third Party Liability by reviewing incoming requests, researching information, and helping maintain accurate case records. The work supports proper handling of casualty, estate, and related program activities that rely on organized information flow.

Requirements

One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
One year of moderately complex clerical experience
An equivalent combination of experience and training
Keyboarding skills to meet standards for speed and accuracy
Must meet the PA residency requirement
Must be able to perform essential job functions

Responsibilities

Review correspondence for completeness, urgency, and accuracy across multiple formats
Analyze data in various systems to retrieve case details and apply program requirements, policies, and regulations
Correspond with attorneys, recipients, insurance companies, and other entities to gather information and respond to inquiries
Determine case type, prepare recovery or casualty letters, and ready documents for scanning and assignment
Pull, file, and organize folders in the file room, purge old files, and maintain scanning equipment