Clerical Assistant 3

Commonwealth of Pennsylvania • Dauphin County, PA

1d • Hybrid

About The Position

The Clerical Assistant 3 with the Office of Children, Youth and Families plays an important role in supporting safe and thorough clearance processing. This position offers a fast-paced environment where accuracy and customer service make a real difference. You will help ensure that individuals who work with children meet essential safety standards. Your work strengthens the mission of protecting Pennsylvania’s youth—apply today! This position supports the Clearance Verification Unit by reviewing applications, processing background checks, and assisting members of the public with important child safety clearances. The role involves detailed record handling, customer communication, and the use of multiple information systems to ensure accurate determinations. You will serve as a compassionate and professional first point of contact, ensuring every caller and visitor feels heard and valued.

Requirements

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
• One year of moderately complex clerical experience
• An equivalent combination of experience and training
• Meet the PA residency requirement
• Be able to perform essential job functions

Responsibilities

• Answer calls and explain required steps for clearance verification and determinations
• Enter application information into required electronic systems for processing and verification
• Compare applicant information across state and federal databases to confirm accuracy
• Review criminal history, child abuse findings, and out-of-state results to identify prohibitive offenses
• Provide clear written and verbal updates to applicants regarding their clearance status
• Handle mailroom tasks, manage returns, process requests, and complete other clerical assignments as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed