Clerical Assistant 2

Commonwealth of Pennsylvania • Dauphin County, PA

7d • Hybrid

About The Position

Become a valued part of the Department of Human Services as a Clerical Assistant 2. This position allows you to assist a dedicated team that helps ensure important child support actions move forward without delay. The Bureau of Child Support Enforcement relies on detail-oriented individuals who take pride in steady, reliable work. Bring your strengths to a role that makes a measurable difference every day. This position supports the Bureau of Child Support Enforcement by carrying out essential clerical tasks that help ensure child support actions are completed on time. The work supports the Division of Central Operations through careful handling of documents, data, and communication.

Requirements

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Graduation from high school; o r An equivalent combination of experience and training.
• You must meet the PA residency requirement.
• You must be able to perform essential job functions.
• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment.
• Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Nice To Haves

• Upon successful completion of the probationary period, you may have the opportunity to work from home (telework) part-time, working in the assigned headquarters office 3 days per week.
• In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.
• If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• The ability to telework is subject to change at any time.
• Additional details may be provided during the interview.

Responsibilities

• Scan assignments and email them to child support enforcement specialists following established procedures
• Enter assignment details into the centralized Microsoft Access tracking system to support timely reviews
• Review and assign Requests for Assistance and Paternity Exception R607 submissions
• Enter petitions into the database and scan them for distribution to specialists
• Review and distribute incoming mail to specialists on a rotating basis
• Manage multiple email resource accounts while maintaining confidentiality of sensitive information

Benefits

• The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.
• The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
• The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED