Clerical Assistant 2 - Mercer County Assistance Office

Commonwealth of Pennsylvania • Mercer County, PA

5d • Hybrid

About The Position

The Clerical Assistant 2 role with the Department of Human Services' Mercer County Assistance Office offers a chance to support vital office operations while helping residents access important services. This position provides a steady environment where your attention to detail and communication skills make a real impact. You will join a team that values reliability, accuracy, and strong work habits. The Department of Human Services welcomes candidates who are ready to grow and contribute.

Requirements

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Graduation from high school; or An equivalent combination of experience and training.
• Meet the PA residency requirement.
• Be able to perform essential job functions.
• Submission of criminal history reports (conditional offer of employment).
• Pass a background investigation.

Responsibilities

• Complete data entry transactions, verify accuracy, clear files, and process typing assignments and scanned materials
• Answer calls, relay messages, route inquiries, operate phone systems, and participate in meetings and trainings
• Interpret instructions, calculate required information, complete forms, maintain logs, and proofread materials
• Assist with identity and citizenship checks by processing forms and working with J NET systems
• Keep files updated, purge records as required, and refresh manuals and directories with revised pages
• Support caseworkers, process checks and forms, handle mail, maintain supplies, prepare EBT cards, and travel for trainings when needed

Benefits

• pay increases
• paid leave and holidays
• opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED