Clerical Assistant 2 - Philadelphia County Assistance Office
Commonwealth of Pennsylvania•Philadelphia County, PA
•Onsite
About The Position
The Clerical Assistant 2 position with the Department of Human Services offers a chance to support essential work that helps families across Philadelphia. This role keeps daily office operations running smoothly and makes sure important tasks are handled with care. You will join a team that values accuracy, organization, and strong communication. This is a great opportunity to build skills while contributing to meaningful public service.
Requirements
- Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
- Graduation from high school
- An equivalent combination of experience and training
- Meet the PA residency requirement
- Be able to perform essential job functions
- Submission of criminal history reports (conditional offer)
- Pass a background investigation
Responsibilities
- Perform computer-based transactions such as case updates, file clearances, and application processing
- Gather, sort, update, and distribute case records to support staff workload
- Assist callers and visitors by answering questions, scheduling appointments, and directing requests
- Compile, track, and distribute appeal packets and schedules for staff and agencies
- Process incoming and outgoing mail and deliver items to the correct staff or units
- Create electronic benefits transfer cards and guide customers through PIN selection and use
Benefits
- DHS provides excellent benefits
- contractual pay increases
- paid holidays and leave entitlements
- opportunity for advancement
- shift selection
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
