Clerical Assistant 2 (LIHEAP) - Danville Processing Center

Commonwealth of Pennsylvania • Montour County, PA

2d • Hybrid

About The Position

As a Clerical Assistant 2 with the Pennsylvania Department of Human Services, you will help keep LIHEAP operations on track and running smoothly. This position provides meaningful work that supports residents who depend on timely assistance. You will be part of a team that values accuracy, teamwork, and public service. This position provides clerical support that helps ensure accurate processing and timely service for the Low Income Home Energy Assistance Program.

Requirements

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Graduation from high school; or An equivalent combination of experience and training.
• Must meet the PA residency requirement.
• Must be able to perform essential job functions.
• Conditional offer of employment will require submission of criminal history reports.
• Must pass a background investigation.

Nice To Haves

• Hiring preference for this vacancy will be given to candidates who live within Montour County.

Responsibilities

• Input information into automated systems and review results for accuracy and compliance
• Receive and register applications and complete file clearances according to established procedures
• Interpret documents, complete transactions, and record results while meeting deadlines
• Answer and route phone calls, relay messages, and provide non-technical information as needed
• Process, scan, and distribute incoming and outgoing mail, faxes, and case materials
• Build, update, purge, and retrieve case records following retention and procedural guidelines

Benefits

• The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.
• The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
• The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED