Clerical Assistant 2
About The Position
Become a Clerical Assistant 2 for the Department of State, State Board of Nursing, and be part of a team that supports professionals and the public. In this role, you will help callers find answers, direct questions to the right areas, and ensure information flows smoothly. Your efforts will help create a dependable and responsive experience for those seeking assistance. Step into a role where your organization and communication skills will shine. This position supports the Board of Nursing call center by providing clerical help and assisting callers with important information. The role helps maintain smooth operations and ensures inquiries are handled with care and accuracy.
Requirements
- Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
- Graduation from high school
- An equivalent combination of experience and training
- PA residency requirement
- Ability to perform essential job functions
Responsibilities
- Respond to incoming calls for the Board of Nursing call center and guide callers with professionalism
- Access the processing system to find application status information when assisting callers
- Direct calls to the correct staff or division for additional support or follow up
- Notify staff of inquiries using the appropriate communication methods and record call details in the system
- Assist the public by providing general information on applications and attaching documents to records as instructed
- Follow established quality assurance standards throughout daily tasks
Benefits
- Parking is provided in a secure garage.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
