Clerical Assistant 2 (LIHEAP) - Blair County Assistance Office
About The Position
The Clerical Assistant 2 supports the Low Income Heating Energy Assistance Program (LIHEAP) at the Department of Human Services’ Blair County Assistance Office. The role performs daily clerical work to help the program run smoothly and helps keep information accurate and organized for staff and clients. Duties include scanning and organizing electronic documents, entering client and program information into automated systems, greeting clients and directing them to staff or resources, maintaining case records, and distributing mail and messages. This is a seasonal, full-time position that typically runs for 6–8 months during the fall and winter to assist clients with applying for heating assistance. The schedule is Monday through Friday, 8:30 AM to 5:00 PM, with a 60-minute lunch. The position may be eligible for part-time telework. Telework requires a securely configured high-speed internet connection and an approved work location in Pennsylvania; employees who cannot telework may report to the headquarters office in Altoona, Pennsylvania. Telework eligibility may change. New Commonwealth of Pennsylvania employees will start at $18.83 per hour before taxes. Applicants must meet Pennsylvania residency requirements and be able to perform the essential job functions. A conditional offer requires submission of criminal history reports, and applicants must pass a background investigation.
Requirements
- Six months of experience as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration), or graduation from high school, or an equivalent combination of experience and training.
- Must meet the Pennsylvania residency requirement.
- Must be able to perform essential job functions.
- Must submit criminal history reports following a conditional offer and pass a background investigation.
Nice To Haves
- Hiring preference may be given to candidates who live within Blair County; candidates from other counties may be considered if no eligible Blair County residents apply.
- For telework, a securely configured high-speed internet connection and an approved work location within Pennsylvania are required.
Responsibilities
- Scan, organize, and update electronic documents to keep records accurate and accessible.
- Enter client and program information into automated systems accurately.
- Greet clients, collect needed information, and direct them to appropriate staff or resources.
- File, maintain, and purge case records according to office procedures and retention rules.
- Sort mail, messages, and documents and deliver them to the appropriate staff members.
- Discuss procedures, questions, and ideas with the supervisor to support smooth office operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
