Clerical Assistant 2 (LIHEAP) - Cumberland County Assistance Office

Commonwealth of Pennsylvania • Cumberland County, PA

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About The Position

As a Clerical Assistant 2 with the Department of Human Services, you will support the Energy Assistance Program by performing clerical work that helps applications move smoothly and ensures timely service for the community. Duties include handling mail, maintaining files, answering telephones, preparing documents, and updating computer records.

This is a full-time, seasonal position that typically runs for 6–8 months during the fall and winter seasons. The schedule is 8:30 AM to 5:00 PM, Monday through Friday, with a 60-minute lunch. Travel and overtime may be needed. Duties are performed in a controlled office environment. Employees may be reassigned to different district office work sites due to operational needs, in compliance with contract language.

The position may be eligible for part-time telework. Telework requires a securely configured high-speed internet connection and an approved work location within Pennsylvania. Candidates unable to telework may report to the headquarters office in Carlisle, PA. Telework eligibility may change at any time. New Commonwealth of Pennsylvania employees will start at an hourly salary of $18.83 before taxes.

Requirements

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or graduation from high school; or an equivalent combination of experience and training.
• Meet the Pennsylvania residency requirement.
• Be able to perform the essential job functions.
• Submit criminal history reports following a conditional offer of employment and pass a background investigation.

Nice To Haves

• Candidates who live within Cumberland County may receive hiring preference.

Responsibilities

• Open, sort, and distribute daily mail and match materials to existing applications.
• Maintain organized alphabetical files for pending, completed, and active program applications.
• Answer telephone calls, record information, make referrals, and arrange interviews or mail applications when needed.
• Prepare memos, letters, and forms, and proofread materials for accuracy and clarity.
• Enter application data, update records, review confirmation reports, and track program activity logs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED