Clerical Assistant 2 (LIHEAP) - Erie County Assistance Office

Commonwealth of Pennsylvania • Erie County, PA

2d • Hybrid

About The Position

The Department of Human Services invites you to become a Clerical Assistant 2 in the Erie County Assistance Office. In this role, you help keep the LIHEAP program running smoothly and support local families during critical times. Your efforts will strengthen program operations and build your experience in a fast-paced office setting. Step into a role where your work truly helps the community. Apply today to join our dedicated team! This position supports daily operations of the LIHEAP program by handling a range of clerical tasks that keep applications and documentation moving efficiently. The role is important to ensuring timely processing and strong customer service.

Requirements

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
• Graduation from high school
• An equivalent combination of experience and training
• Meet the PA residency requirement
• Be able to perform essential job functions
• Submission of criminal history reports (conditional offer)
• Pass a background investigation

Nice To Haves

• Hiring preference for candidates who live within Erie County.

Responsibilities

• Enter requests for application processing and clerical initiation
• Complete file checks for individuals added to existing budgets
• Open and date stamp incoming mail
• Enter crisis situations for LIHEAP applications into the Crisis Database
• Scan client documentation from mail, email, fax, and Compass into case records
• Answer and direct calls and voicemails received through the LIHEAP Switchboard

Benefits

• The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.
• The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
• The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED