Clerical Assistant 2 (LIHEAP) - Franklin County Assistance Office

Commonwealth of Pennsylvania • Franklin County, PA

4d • Hybrid

About The Position

The Franklin County Assistance Office in the Department of Human Services is seeking a Clerical Assistant 2 who enjoys helping people and keeping office operations running smoothly. This position offers daily variety and meaningful interaction with clients who need guidance. You will learn practical skills that support LIHEAP services and office workflows. Step into a role that strengthens both your confidence and your community. Apply today to join our dedicated team!

Requirements

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Graduation from high school; or An equivalent combination of experience and training.
• Must meet the PA residency requirement.
• Must be able to perform essential job functions.
• Conditional offer of employment will require submission of criminal history reports.
• Must pass a background investigation.

Nice To Haves

• Hiring preference for this vacancy will be given to candidates who live within Franklin County.

Responsibilities

• Assist clients, answer questions, accept applications, and complete preliminary screenings
• Check mail applications for completeness and perform file clearances
• Transfer calls, provide information, and direct inquiries to appropriate staff
• Prepare folders, purge outdated materials, and organize updated documents
• Open, date stamp, distribute mail, and complete computer clearances for applicants
• Scan documents, modify electronic images, attach records, and maintain scanning equipment
• Process applications, fax vendor sheets, retrieve computer submissions, and maintain LIHEAP and Crisis phone lines

Benefits

• The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.
• The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.
• The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED