FT Cleaner/Customer Service Rep

Planet Fitness • Greensboro, NC

6d • Onsite

About The Position

National Fitness Partners, the largest Planet Fitness franchise, serves over one million members across more than 200 clubs and aims to provide an affordable, Judgement Free fitness experience. The Cleaner/Customer Service Rep helps create an exceptional experience for members, prospective members, and guests while maintaining a clean, sanitized, and safe club environment. The position is full-time and starts at $12 per hour, with hourly increases at 180 days, one year, and every six months thereafter based on the employee's anniversary date. Shift-differential pay is available for select shifts.

Requirements

• Customer service experience.
• Must be 18 years of age or older.
• Basic computer proficiency.
• Frequent lifting, carrying, pushing, and pulling; must be able to lift up to 75 pounds.
• Will encounter cleaning chemicals during shifts.
• Frequent climbing, balancing, kneeling, and crouching during shifts.
• Continual reaching with hands, fingers, and arms during shifts.

Nice To Haves

• High school diploma or GED equivalent preferred.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Maintain a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as entry-level team members.
• Hourly pay increases at 180 days, one year, and every six months thereafter based on anniversary date.
• Shift-differential pay for select shifts.
• Paid time off for all employees.
• 401(k) retirement fund with employer match up to 4%.
• Health insurance options, including health, dental, vision, and family life insurance.
• Basic life insurance and short-term disability, 100% company-paid.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed