FT Customer Service Rep

Planet Fitness • Philadelphia, PA

1d • Onsite

About The Position

National Fitness Partners is seeking a full-time Customer Service Representative for its Planet Fitness club at Market Street in Philadelphia, Pennsylvania. The role provides customer service to members, prospective members, and guests while helping create an exceptional Judgement Free fitness experience. Starting pay is $13 per hour, with hourly increases at 180 days, one year, and every six months after the first year based on the employee’s anniversary date. Shift-differential pay is available for select shifts.

Requirements

• Customer service experience.
• Basic computer proficiency.
• Must be 18 years of age or older.
• High school diploma or GED equivalent preferred.
• Frequent lifting, carrying, pushing, and pulling; must be able to lift up to 75 pounds.
• Will encounter cleaning chemicals during the shift.
• Frequent climbing, balancing, kneeling, and crouching during the shift.
• Continual reaching with hands, fingers, and arms during the shift.

Nice To Haves

• High school diploma or GED equivalent.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Help maintain a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as an entry-level team member.
• Competitive pay and scheduled hourly increases.
• Shift-differential pay for select shifts.
• Paid time off for all employees.
• 401(k) retirement fund with employer match up to 4%.
• Health insurance options including health, dental, vision, and family life insurance.
• Basic life insurance and short-term disability, 100% company-paid.
• Employee Assistance Program.
• Free employee Black Card membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED