FT Customer Service Rep

Planet Fitness • Philadelphia, PA

2d • Onsite

About The Position

National Fitness Partners is hiring a Customer Service Representative for its West Philadelphia Planet Fitness club. The role provides customer service to members, prospective members, and guests, with the goal of delivering an exceptional Judgement Free member experience and maintaining a clean, sanitized, and safe club environment. The listed starting pay is $13 per hour, with hourly increases at 180 days, one year, and every six months thereafter based on the employee’s anniversary date. The schedule is 7 a.m. to 3 p.m. on Mondays, Tuesdays, Wednesdays, and Thursdays.

Requirements

• Customer service experience.
• Must be 18 years of age or older.
• Basic computer proficiency.
• Frequent lifting, carrying, pushing, and pulling; must be able to lift up to 75 pounds.
• Will encounter cleaning chemicals during the shift.
• Frequent climbing, balancing, kneeling, and crouching during the shift.
• Continual reaching with hands, fingers, and arms during the shift.

Nice To Haves

• High school diploma or GED equivalent preferred.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Provide a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as entry-level team members.
• Competitive pay and scheduled hourly increases.
• Shift-differential pay for select shifts.
• PTO for all employees.
• 401(k) retirement fund with employer match up to 4%.
• Health insurance options including health, dental, vision, family life insurance, and more.
• Basic life insurance and short-term disability, 100% company paid.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed