FT Customer Service Rep
About The Position
National Fitness Partners, the largest Planet Fitness franchise, serves over one million members across more than 200 clubs. The Customer Service Representative helps provide members, prospective members, and guests with an exceptional Judgement Free fitness experience. This full-time position is based at the Hampden location in Mechanicsburg, Pennsylvania, and is for the overnight shift: Monday through Thursday, 8 p.m. to 6 a.m. Starting pay is $13 per hour. Hourly increases are provided at 180 days, at one year, and every six months after the first year, based on the employee’s anniversary date. The role involves member service, sales transactions, promoting fitness instruction classes, and helping maintain a clean, sanitized, and safe club environment.
Requirements
- Customer service experience.
- Must be at least 18 years of age.
- Basic computer proficiency.
- Frequent lifting, carrying, pushing, and pulling; must be able to lift up to 75 pounds.
- Will encounter cleaning chemicals during the shift.
- Frequent climbing, balancing, kneeling, and crouching during the shift.
- Continual reaching with hands, fingers, and arms during the shift.
Nice To Haves
- High school diploma or GED equivalent preferred.
Responsibilities
- Provide a superior level of customer service to Planet Fitness members, prospective members, and guests.
- Answer phones in a friendly manner using the information script.
- Greet members, sign up and tour new members, and log amenities.
- Respond to member questions and concerns in a timely and professional manner.
- Process beverage or merchandise purchases through the point-of-sale system.
- Promote PE@PF fitness instruction classes to active and new members.
- Help provide a clean, sanitized, and safe club environment.
Benefits
- Growth opportunities; over 90% of the management team started as entry-level team members.
- Competitive pay and scheduled hourly increases.
- Shift-differential pay for select shifts.
- Paid time off for all employees.
- 401(k) retirement fund with employer matching up to 4%.
- Health insurance options, including health, dental, vision, and family life insurance.
- Basic life insurance and short-term disability, 100% company paid.
- Employee Assistance Program.
- Free employee Black Card Membership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
