FT Customer Service Rep

Planet Fitness • Morrisville, PA

5d • Onsite

About The Position

National Fitness Partners, the largest Planet Fitness franchise, serves over one million members across more than 200 clubs and aims to provide an affordable, Judgement Free fitness experience. The Customer Service Representative provides customer service to members, prospective members, and guests, helping create an exceptional member experience in a clean, sanitized, and safe club environment. The role is full-time, starts at $12 per hour, and includes scheduled hourly increases at 180 days, one year, and every six months thereafter based on the employee’s anniversary date. Select shifts offer shift-differential pay. The job location is the Morrisville club in Morrisville, Pennsylvania.

Requirements

• Customer service experience.
• High school diploma or GED equivalent preferred.
• Must be at least 18 years old.
• Basic computer proficiency.
• Frequent lifting, carrying, pushing, and pulling; must be able to lift up to 75 pounds.
• Must encounter cleaning chemicals during the shift.
• Frequent climbing, balancing, kneeling, and crouching during the shift.
• Continual reaching with hands, fingers, and arms during the shift.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests.
• Answer phone calls in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage and merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Maintain a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as entry-level team members.
• Competitive pay with scheduled hourly increases at 180 days, one year, and every six months thereafter based on anniversary date.
• Shift-differential pay for select shifts.
• Paid time off for all employees.
• 401(k) retirement fund with employer match up to 4%.
• Health insurance options, including health, dental, vision, family life insurance, and more.
• Company-paid basic life insurance and short-term disability coverage.
• Employee Assistance Program.
• Free employee Black Card membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed