FT Customer Service Rep

Planet Fitness • Philadelphia, PA

4d • Onsite

About The Position

National Fitness Partners is the largest Planet Fitness franchise, serving over one million members across more than 200 clubs and providing an affordable, Judgement Free fitness experience. The Customer Service Representative provides a high level of service to members, prospective members, and guests, helping create an exceptional club experience. The role includes welcoming and signing up members, answering questions, processing purchases, promoting fitness instruction classes, and helping maintain a clean, sanitized, and safe club environment.

Requirements

• Customer service experience.
• Must be at least 18 years of age.
• Basic computer proficiency.
• Open availability.
• Frequent lifting, carrying, pushing, and pulling; must be able to lift up to 75 pounds.
• Must work with cleaning chemicals during shifts.
• Frequent climbing, balancing, kneeling, and crouching during shifts.
• Continual reaching with hands, fingers, and arms during shifts.

Nice To Haves

• High school diploma or GED equivalent preferred.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Provide a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as an entry-level team member.
• Starting pay of $13 per hour, with hourly increases at 180 days, one year, and every six months after the first year, based on anniversary date.
• Shift-differential pay for select shifts.
• Paid time off for all employees.
• 401(k) retirement fund with employer match up to 4%.
• Health insurance options, including health, dental, vision, and family life insurance.
• Basic life insurance and short-term disability, 100% company paid.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED