Claims Unit Manager

Marriott•Bethesda, MD

12d•$96,000 - $151,900•Hybrid

About The Position

The Claims Unit Manager oversees the adjustment and resolution of self-insured and self-administered casualty claims across multiple jurisdictions, ensuring compliance with legal and organizational standards. The role manages a team of 3–6 claims professionals, including adjusters, assistants, and administrative support personnel, and provides training, guidance, and performance oversight. The manager monitors caseloads to maintain an appropriate balance based on jurisdictional requirements and claim complexity, supporting high-quality, timely, and cost-effective outcomes for workers’ compensation and general liability claims. The position has primary responsibility for settlement decisions up to the manager’s individual authority, and oversees investigations, claim dispositions, payments, reserves, service calls, litigation, medical treatment, required filings, and potential subrogation recovery. The manager partners with the Regional Director and Operations Managers to coordinate communication, resolve issues, and provide operational updates. The role is associated with Marriott International headquarters in Bethesda, Maryland. Marriott HQ roles are generally hybrid and require regular in-office presence at the assigned location.

Requirements

Minimum of 5 years of workers’ compensation claims adjusting experience.
Advanced knowledge of claims processing, including full claim investigations, evaluation, and resolution.
Demonstrated experience providing technical guidance and direction, including strong case management training and support.
Strong technical knowledge of civil laws and state workers’ compensation statutes.

Nice To Haves

Bachelor’s degree in risk management or claims.
Workers’ Compensation license and/or claims-related certifications.
Experience with New York Workers’ Compensation Claims Management.
Hybrid work at Marriott International headquarters in Bethesda, Maryland.

Responsibilities

Maintain primary responsibility for settlement decisions up to individual authority.
Assign, control, and monitor staff investigations and dispositions to ensure compliance with state laws, regulations, and department policies and procedures.
Monitor and approve benefit, claims, and expense payments for reasonableness, accuracy, and timeliness.
Review unit transactions to ensure proper procedures are followed and errors are corrected promptly.
Oversee and manage the unit Service Call Program.
Monitor and assess the adequacy of reserves.
Oversee adjusters’ effective management of workers’ compensation and liability claims in accordance with legal requirements and company policies.
Ensure prompt claim investigations, including obtaining statements to determine liability and compensability.
Ensure damages are evaluated and benefits are paid as prescribed by law and Marriott policies and procedures.
Ensure necessary documentation is collected to support timely loss adjustment and oversee settlement decisions within individual authority limits.
Complete and monitor timely workers’ compensation payments and required state filings.
Manage workers’ compensation medical treatment to minimize disability, consulting Occupational Health Services as needed.
Oversee litigation cases, coordinate with outside attorneys, and support discovery, trial preparation, and legal strategy.
Evaluate claims for potential third-party liability or subrogation recovery.
Partner with the Regional Director and Operations Managers to support communication, coordination, and issue resolution across operational areas.
Notify leadership of staff absences, schedules, and appointments.
Inform leadership about attorney, vendor, or other visits from external parties.
Communicate updates about upcoming trials and their outcomes.
Discuss significant incidents, including I.D. rapes, deaths, or outbreaks.
Report personnel issues or concerns as they arise.
Deliver monthly statistical reports within five days of receiving the data.

Benefits

401(k) plan
Stock purchase plan
Discounts at Marriott properties
Commuter benefits
Employee assistance plan
Childcare discounts
Medical coverage for full-time positions
Dental coverage for full-time positions
Vision coverage for full-time positions
Health care flexible spending account for full-time positions
Dependent care flexible spending account for full-time positions
Life insurance for full-time positions
Disability insurance for full-time positions
Accident insurance for full-time positions
Adoption expense reimbursements for full-time positions
Paid parental leave for full-time positions
Educational assistance for full-time positions
Washington applicants: accrued paid sick leave, PTO accrual of 0.077 per hour worked, and eligibility to receive a minimum of 9 holidays annually.