Claims Trainee

MassMutual Ascend • Cincinnati, OH

1d

About The Position

The Annuity Claims team is looking for an organized and driven individual to join the team as a Claims Trainee. In this position you will research, review and process incoming claims with accuracy and dedication. In doing so you are fulfilling the promise made to our policyholders and aiding beneficiaries during a difficult time, all while working in a team centered environment where your ideas can be shared.

Requirements

• Bachelor’s degree, or related experience
• Detail-oriented with strong analytical and time management skills
• Ability to multi-task in a fast-paced environment
• Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint, OneNote, etc.)

Nice To Haves

• Previous claims, or annuity related, experience is preferred
• Self-motivated team player who excels in a collaborative environment

Responsibilities

• Researches and analyzes claim documentation thoroughly to determine pertinent details.
• Prepares well written communication to all clients, internal and external, and conveys simple to moderately complex information to all appropriate parties while maintaining a professional demeanor in all situations.
• Makes claim processing determinations based on knowledge, training, and experience and processes claims according to policy provisions and state regulations.
• Ensures that claim handling is conducted in compliance with applicable statues, regulations, and other legal requirements, and that all applicable company procedures and policies are followed.
• Maintains detailed files including all claim documents and correspondence.
• Interacts with customer service representatives, legal counsel, and other various departments to aid in claim handling.
• Performs other duties as assigned.
• Maintains familiarity with policies and procedures, as well as the business and organization. Complies with company and regulatory guidelines.

Benefits

• Flexible work schedules
• Competitive salaries
• Incentive and bonus opportunities
• Bonus target or Variable Incentive Compensation component (for sales-focused roles)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level