Claims Team Lead - Trucking (APD)

Reserv • Atlanta, GA

12d • Remote

About The Position

The Claims Team Lead is a working leader who supports a Claims Manager with leadership and technical claim responsibilities for the Commercial Transportation Claims (trucking) adjusting team. The role oversees the team's work and promotes operational effectiveness, including using technology and analytics to improve efficiency and performance. It balances team leadership and individual claim handling when workload requires assistance.

The Team Lead supports the Manager when they are out of office, has direct reports, helps onboard new hires, and serves as a subject-matter expert for first-line questions, escalations, and roundtable discussions. The role also contributes to claim reviews, team huddles, customer-experience workshops, and client reporting. Reserv describes its culture as remote-first and emphasizes empathy, transparency, empowerment, diversity, and improving the claims experience.

Requirements

• At least 5 years of insurance claims experience across multiple lines of business.
• Active adjuster license; a resident-state license is required if available, otherwise a Designated Home State (DHS) license.
• At least 3 years of leadership experience.
• Comfort with technology and ability to evolve claims systems and processes to improve efficiency and outcomes.
• Demonstrated commitment to quality, accuracy, and attention to detail.
• Integrity, ethics, and strong accountability when handling confidential and sensitive information.
• Ability to communicate by phone throughout the claims process.
• Ability to be flexible and agile, pivoting between priorities and responsibilities.

Nice To Haves

• Commercial transportation (trucking) claims experience, preferably including some bodily injury experience.
• Experience managing in a remote environment.

Responsibilities

• Oversee work performed by Commercial Transportation Claims (trucking) adjusting staff.
• Balance leadership and management responsibilities with individual claim handling when volume requires assistance.
• Switch between claims handling, coaching, and providing feedback as needed.
• Implement and maintain claims-handling best practices across intake, investigation, evaluation, settlement, and recovery.
• Align the team with client and customer expectations for the claims process.
• Serve as a resource for escalated claims and first-line questions, and participate in roundtable discussions.
• Serve as backup and leader when the Manager is out of office.
• Manage direct reports and support their training, professional growth, and development.
• Complete initial onboarding tasks, provide access, and support new-hire cultural immersion.
• Help attract, hire, retain, and train team members with support from the leadership team.
• Exercise increased reserve and payment authority and assist with moderate reviews.
• Identify topics and trends for team huddles and Elevated Claims Experience Workshops, leading or co-leading them with Team Leads, Managers, and other Reserv employees.
• Act as a Customer Obsession Champion and advocate for a customer-centric mindset.
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers, and advise them on claim trends and loss mitigation.
• Use technology and analytics to improve claims systems, processes, efficiency, and outcomes.
• Provide dependable performance in achieving or exceeding goals and overcoming obstacles.

Benefits

• Health insurance with nationwide coverage, vision, and dental.
• 401(k) retirement plan with employer matching.
• Competitive paid time off policy.
• Family leave policy.
• Work-from-anywhere arrangement.
• Frequent, regular corporate retreats.
• Apple laptop, large second monitor, and other quality-of-life equipment employees may want.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed