Claims Supervisor

CorVel Corporation•Sedalia, MO

23h•$73,345 - $113,247•Remote

About The Position

The Workers’ Compensation Claims Supervisor supervises a team of direct reports and ensures quality, productivity, and customer service standards are met in accordance with company policies and procedures. The role supports the goals of the claims department and CorVel and requires regular, consistent attendance. This is a remote position. The supervisor oversees day-to-day claims operations, supports recruitment and onboarding, ensures regulatory compliance, and develops staff through training, coaching, and performance evaluations. The role provides technical and jurisdictional guidance on complex claims matters, helps resolve client and employee requests, and participates in customer claim reviews and presentations. Overnight travel and meeting attendance may be required.

Requirements

Bachelor's degree or a combination of education and related experience.
Demonstrated public speaking skills.
Minimum of 5 years of claims handling experience.
Knowledge of Workers’ Compensation.
Maintain a current Workers’ Compensation claims license or certification throughout employment with CorVel.
State certification or license as an experienced claims adjuster.
Excellent written and verbal communication skills.
Ability to help team members develop knowledge and understanding of claims practice.
Effective quantitative, analytical, and interpretive skills.
Strong leadership, management, and motivational skills.
Demonstrated strong customer service skills.
Ability to maintain composure under pressure and communicate diplomatically by telephone, email, and written correspondence.
Computer proficiency and technical aptitude, including use of Microsoft Office and Excel spreadsheets.
Strong interpersonal, time management, and organizational skills.
Ability to work independently and within a team environment.
Knowledge of the claims administration, case management, and cost containment solution as applicable to Workers’ Compensation.

Responsibilities

Supervise Workers’ Compensation claims staff in their day-to-day operations.
Assist the Claims Manager with recruitment, interviewing, and onboarding new staff, ensuring proficiency in procedures and job functions.
Ensure staff comply with Workers’ Compensation laws and mandated regulatory reporting requirements.
Promote optimal team performance through ongoing training, coaching, and regular performance evaluations; recommend merit-based actions, subject to managerial approval.
Provide technical and jurisdictional guidance to claims staff on complex compensability, investigation, litigation issues, and service account instructions.
Act as a liaison by recommending and executing final resolutions for clients and employees concerning claim-specific, procedural, or special requests.
Participate in customer claim reviews and presentations.
Travel overnight and attend meetings if required.
Perform additional duties as assigned.