WC Claims Supervisor

CorVel Corporation•Las Vegas, NV

3d•$73,345 - $113,247•Remote

About The Position

The Workers’ Compensation Claims Supervisor supervises a team of direct reports and ensures quality, productivity, and customer service criteria are met while following company policies and procedures. The role supports the goals of the claims department and CorVel and requires regular and consistent attendance. The supervisor works with the Claims Manager on staffing and onboarding, supports staff development and performance, and provides technical and jurisdictional guidance on complex Workers’ Compensation claims. The role also serves as a liaison for clients and employees, participates in customer claim reviews and presentations, and may require overnight travel and meeting attendance.

Requirements

Bachelor’s degree or a combination of education and related experience.
Minimum of 5 years’ claims handling experience.
Knowledge of Workers’ Compensation.
Maintain a current license or certification in Workers’ Compensation claims throughout employment with CorVel.
State certification or license as an experienced claims adjuster.
Demonstrated public speaking skills.
Excellent written and verbal communication skills.
Ability to assist team members in developing knowledge and understanding of claims practice.
Effective quantitative, analytical, and interpretive skills.
Strong leadership, management, and motivational skills.
Demonstrated strong customer service skills.
Ability to maintain composure under pressure and communicate diplomatically by telephone, email, and written correspondence.
Computer proficiency and technical aptitude, including the ability to use Microsoft Office and Excel spreadsheets.
Strong interpersonal, time management, and organizational skills.
Ability to work independently and within a team environment.
Knowledge of the entire claims administration, case management, and cost containment solution as applicable to Workers’ Compensation.

Responsibilities

Supervise Workers’ Compensation claims staff in their day-to-day operations.
Assist the Claims Manager with recruitment, interviewing, and onboarding new staff, ensuring proficiency in procedures and job functions.
Ensure staff comply with Workers’ Compensation laws and mandated regulatory reporting requirements.
Promote optimal team performance through ongoing training, coaching, and regular performance evaluations; recommend merit-based actions subject to managerial approval.
Provide technical and jurisdictional guidance to claims staff on complex compensability, investigation, litigation issues, and service account instructions.
Recommend and execute final resolutions for clients and employees concerning claim-specific, procedural, or special requests.
Participate in customer claim reviews and presentations.
Travel overnight and attend meetings if required.
Perform additional duties as assigned.