WC Claims Supervisor
About The Position
The Workers’ Compensation Claims Supervisor supervises a team of direct reports and ensures quality, productivity, and customer service criteria are met in accordance with company policies and procedures. The role supports the goals of CorVel’s claims department and requires regular and consistent attendance. The supervisor oversees staff operations, helps recruit and onboard new employees, ensures compliance with workers’ compensation laws and regulatory reporting, and supports team performance through training, coaching, and performance evaluations. The role provides technical and jurisdictional guidance on complex claims matters, helps resolve claim-specific and procedural issues for clients and employees, and participates in customer claim reviews and presentations. Overnight travel and meeting attendance may be required.
Requirements
- Bachelor’s degree or a combination of education and related experience.
- Demonstrated public speaking skills.
- Minimum of 5 years’ claims handling experience.
- Knowledge of Workers’ Compensation.
- Maintain a current license or certification in Workers’ Compensation claims throughout employment with CorVel.
- State certification or license as an experienced claims adjuster.
- Excellent written and verbal communication skills.
- Ability to assist team members in developing knowledge and understanding of claims practice.
- Effective quantitative, analytical, and interpretive skills.
- Strong leadership, management, and motivational skills.
- Demonstrated strong customer service skills.
- Ability to maintain composure under pressure and communicate diplomatically by telephone, email, and written correspondence.
- Computer proficiency and technical aptitude, including ability to use Microsoft Office and Excel spreadsheets.
- Strong interpersonal, time management, and organizational skills.
- Ability to work independently and within a team environment.
- Knowledge of the entire claims administration, case management, and cost containment solution as applicable to Workers’ Compensation.
Responsibilities
- Supervise workers’ compensation claims staff in day-to-day operations.
- Assist the Claims Manager with recruitment, interviewing, and onboarding new staff, ensuring proficiency in procedures and job functions.
- Ensure staff compliance with Workers’ Compensation laws and mandated regulatory reporting requirements.
- Support optimal team performance through ongoing training, coaching, and regular performance evaluations; recommend merit-based actions subject to managerial approval.
- Provide technical and jurisdictional guidance to claims staff on complex compensability, investigation, litigation issues, and service account instructions.
- Act as a liaison by recommending and executing final resolutions for clients and employees concerning claim-specific, procedural, or special requests.
- Participate in customer claim reviews and presentations.
- Travel overnight and attend meetings if required.
- Perform additional duties as assigned.
Benefits
- Medical (HDHP) with pharmacy
- Dental insurance
- Vision insurance
- Long-term disability insurance
- Health Savings Account
- Flexible Spending Account options
- Life insurance
- Accident insurance
- Critical illness insurance
- Pre-paid legal insurance
- Parking and Transit FSA accounts
- 401(k)
- Roth 401(k)
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
