Supervisor, Claims

Reynolds Consumer Products•Remote,

3d•$75,900 - $104,400•Remote

About The Position

The Claims Supervisor leads the day-to-day operations and performance of the Claims team, providing direct leadership, coaching, mentoring, and guidance to five team members. The role ensures customer deductions, open credits, unapplied cash, and other customer account discrepancies are researched and resolved accurately and on time. The supervisor partners with Customer Service, Sales, Trade Operations, Credit & Collections, Cash Application, and other cross-functional teams to drive resolution, identify root causes, and implement sustainable solutions that reduce recurring customer issues. Reporting to the Claims Manager, the position supports the overall claims and deduction management strategy while improving operational efficiency, financial accuracy, and working capital outcomes. The supervisor manages workloads and performance, oversees claims and deduction resolution, supports period-end requirements, analyzes recurring issues, recommends process and system improvements, and maintains accurate systems, records, controls, and reporting. The role also supports automation, continuous improvement, system enhancements, testing, process design, and business-readiness activities for Claims and Accounts Receivable processes.

Requirements

Bachelor's degree in Accounting, Finance, Business, or a related field, or an equivalent combination of education and relevant work experience to successfully perform the essential functions of the position.
At least 2 years of progressive experience in customer claims, deductions, Accounts Receivable, credit and collections, cash application, or a related financial function.
Prior supervisory, team-lead, or people-leadership experience.
Strong analytical and problem-solving skills, including the ability to identify root causes and drive issues through resolution.
Excellent written and verbal communication skills and ability to collaborate and influence across functions and organizational levels.
Ability to manage competing priorities, assess operational risks, and drive timely resolution of customer account discrepancies.
Ability to coach and develop team members while maintaining accountability for performance, quality, and service outcomes.

Nice To Haves

At least 5 years of relevant experience.
Experience resolving complex customer deductions and account issues in a high-volume environment.

Responsibilities

Provide direct supervision, coaching, mentoring, and day-to-day guidance to five Claims team members.
Manage daily activities, priorities, workload distribution, and coverage to ensure timely and accurate completion of claims and account-resolution activities.
Establish expectations for ownership, follow-up, documentation, productivity, and timely resolution of customer issues.
Monitor individual and team performance, including claims aging, open items, resolution cycle times, quality, and other operational metrics.
Conduct regular team and individual meetings to review priorities, performance, outstanding issues, and employee development.
Serve as an escalation point and guide team members on complex customer issues and appropriate resolution paths.
Identify training needs and develop team capabilities through feedback, knowledge sharing, and coaching.
Oversee research and resolution of customer deductions, open credits, unapplied cash, short payments, and other customer account discrepancies.
Ensure valid deductions and credits are processed and applied promptly and invalid deductions are disputed and recovered when appropriate.
Review aged, high-value, recurring, or complex items to confirm ownership, documented action plans, and appropriate escalation.
Coordinate with Credit & Collections and Cash Application to resolve unidentified or unapplied cash and prevent unnecessary aging of customer balances.
Ensure customer issues have defined ownership and follow-up rather than being transferred between departments without resolution.
Support month-end, quarter-end, and year-end requirements related to open deductions, credits, claims, and unapplied cash.
Analyze trends to distinguish customer-specific issues from systemic problems requiring cross-functional corrective action.
Work with the Claims Manager and business partners to develop and implement sustainable corrective actions that prevent recurrence.
Recommend improvements to procedures, controls, reporting, workflows, and systems to improve resolution time, accuracy, and efficiency.
Support automation and continuous improvement initiatives, including team testing, implementation, and adoption.
Monitor claims aging, deduction trends, open credits, unapplied cash, team workloads, and resolution performance.
Provide routine operational reporting and updates to the Claims Manager about risks, recurring issues, and items requiring management attention.
Ensure Claims systems and SAP records are accurate, current, and supported by appropriate documentation.
Maintain compliance with established procedures, approval requirements, internal controls, and audit expectations.
Support system enhancements, testing, process design, and business-readiness activities related to Claims and Accounts Receivable processes.
Identify opportunities to improve working capital through faster resolution, recovery, and application of customer account items.